The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

Human Resources: Monday – Friday, 8:30am – 5:30pm
Phone:
(303) 753-8800 or toll-free 1-877-244-9790
Fax:
(303) 782-9491

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Roadside Assistance Towing Technician

Location: Pacesetter Roadside Assistance, Inc., 10101 E. Geddes Ave., Centennial, CO 801112

SUMMARY
Utilizing a fleet vehicle to promptly, professionally and safely complete service duties such as basic mechanical assistance and diagnosis, tire changes, lock-outs, fuel delivery, battery and electrical system diagnostics, towing and winch-out services for AAA members.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. The requirements are meant to provide an overview of the position and are not meant to be all inclusive. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides prompt and efficient Roadside Assistance to include services such as basic troubleshooting of disabled vehicles, jump starts, tire changes, fuel delivery, lock bypass entry, winch out and towing. Must be able to safely operate an extended wheelbase tow truck on public roadways in metropolitan areas, parking lots and neighborhoods. Must be able to load and unload vehicles onto tow truck safely and without damage.

Ensures service is provided quickly upon receipt of the order and consistently provides high quality standards and response times. Ensures member, employee and vehicle safety at all times. Assures adherence to Standard Operating Procedures in Pacesetter operations.

Determines when a vehicle needs to be towed or when it can safely be operated.

Handles relationships with motorists and public agency officials; ensuring a positive and professional image. Answers question(s) and interprets policy regarding service guidelines. Provides recommendations for approved repair and answers questions on other AAA Colorado club services. Takes appropriate action to deal with member’s emotional state, providing reassurance and advice in addition to dealing with the technical aspects of the situation.

Completes all required paperwork in relation to prescribed duties including any applicable logs, inspections or reports as legally or otherwise required. Collect, record and secure all monies received from the member for services rendered and processes them according to department policy.

EDUCATION AND/OR EXPERIENCE

  1. High school education or GED required.
  2. Ability to read and interpret directions utilizing electronic and traditional maps.
  3. Intense knowledge of streets, highways and local landmarks.
  4. Must have a valid driver’s license with no restrictions which would prevent driving during day or night hours, or for extended periods of time.
  5. Excellent driving record; must have and maintain an acceptable driving record per insurance carrier’s standards.
  6. Must be capable of working under pressure, busy circumstances and surroundings and to react to instructions quickly & willingly.
  7. Must pass criminal background screening and pre-employment/random drug testing requirements.

COMMUNICATION SKILLS

  • Must have exceptional communication skills and the ability to build and instill trust.
  • Must also have strong customer service qualities / skills and an outgoing, friendly personality.
  • Must have ability to read and interpret instructions and manuals.
  • Ability to communicate effectively and professionally with members and co-workers.

MATHEMATIC/TECHNOLOGY SKILLS

  • Must be proficient in mathematics.
  • Must be able to effectively use a mobile data computer.
  • Knowledge of Microsoft Windows operating system.
  • Must have the ability to operate a mobile, hand-held or desktop computer.

LEARNING ABILITY
Must have an aptitude to learn, understand and apply specialized training.

REASONING ABILITY

  • Ability to resolve problems and conflicts involving difficult and/or sensitive situations.
  • Must possess a strong mechanical aptitude/ability.
  • Must be able to understand and operate electronic diagnostic equipment.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to drive, enter and exit the assigned vehicle on a frequent basis. The employee frequently is required to use hands, fingers and arms. The individual is required to lift heavy equipment (80lbs or more) and accessories under awkward conditions in potentially dangerous environments. Must be able to work various shifts of up to 12 hours.

WORKING ENVIRONMENT
Ability to function well under extreme weather conditions including heat, cold, ice, snow, rain sleet, hail, flooding and other elements. Ability to work under pressure during periods of high volume. The noise level in the work environment may become loud at times. The nature of work will expose the individual to occassional exhaust fumes, fuel fumes and other hazards commensurate with vehicle and truck operations. The individual will be working under the hood of a vehicle near running engines and moving parts. The individual will need to work in awkward positions, including sliding under cars, reaching, stooping, bending and kneeling on a regular basis.

For consideration for this position, please submit your application and resume to bguerro@colorado.aaa.com or by fax to (303) 761-9776. AAA Colorado is an Equal Opportunity Employer.


Roadside Assistance Battery Technician

Location: Pacesetter Roadside Assistance, Inc., 10101 E. Geddes Ave., Centennial, CO 80112

SUMMARY
Utilizing a fleet vehicle to promptly, professionally and safely complete service duties such as basic mechanical assistance and diagnosis, tire changes, lock-outs, fuel delivery, battery and electrical system diagnostic service and battery sales and installation for AAA members.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. The requirements are meant to provide an overview of the position and are not meant to be all inclusive. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides prompt and efficient roadside assistance to include services such as basic troubleshooting of disabled vehicles, jump starts, tire changes, fuel delivery, battery sales and installation and lock bypass entry. Must be able to safely operate a full-size truck on public roadways in metropolitan areas and neighborhoods.

Ensures service is provided quickly upon receipt of the order and consistently provides high quality standards and response times. Ensures member, employee and vehicle safety at all times. Assures adherence to Standard Operating Procedures in Pacesetter operations.

Determines when a vehicle needs to be towed or when it can safely be operated.

Handles relationships with motorists and public agency officials ensuring a positive and professional image. Answers questions and interprets policy regarding service guidelines. Provides recommendations for approved repair and answers questions on other AAA Colorado services. Takes appropriate action to deal with member’s emotional state, providing reassurance and advice in addition to dealing with the technical aspects of the situation.

Completes all required paperwork in relation to prescribed duties including any applicable logs, inspections or reports as legally or otherwise required. Collect, record and secure all monies received from the member for services rendered and processes them according to department policy.

EDUCATION AND/OR EXPERIENCE

  1. High school education or GED required.
  2. Certificate of qualification in automotive repair (ASE or equivalent) or five (5) years of mechanical experience desired.
  3. Ability to read and interpret directions utilizing electronic and traditional maps.
  4. Intense knowledge of streets, highways and local landmarks.
  5. Must have a valid driver’s license with no restrictions which would prevent driving during day or night hours or for extended periods of time.
  6. Excellent driving record. Must have and maintain an acceptable driving record per insurance carrier’s standards.
  7. Must be capable of working under pressure, busy circumstances and surroundings and to react to instructions quickly & willingly.
  8. Must pass criminal background screening and pre-employment/random drug testing requirements.

COMMUNICATION SKILLS

  • Must have exceptional communication skills and the ability to build and instill trust.
  • Must also have strong customer service qualities/skills and an outgoing, friendly personality.
  • Must have ability to read and interpret instructions and manuals.
  • Ability to communicate effectively and professionally with members and co-workers.

MATHEMATIC/TECHNOLOGY SKILLS

  • Must be proficient in mathematics.
  • Must be able to effectively use a mobile data computer.
  • Knowledge of Microsoft Windows operating system.
  • Must have the ability to operate a mobile, hand-held or desktop computer.

LEARNING ABILITY
Must have an aptitude to learn, understand and apply specialized training.

REASONING ABILITY

  • Ability to resolve problems and conflicts involving difficult and/or sensitive situations.
  • Must possess a strong mechanical aptitude/ability.
  • Must be able to understand and operate electronic diagnostic equipment.
  • PHYSICAL DEMANDS
    While performing the duties of this job, the employee is regularly required to drive, enter and exit the assigned vehicle on a frequent basis. The employee frequently is required to use hands, fingers and arms. The individual is required to lift heavy equipment (80 lbs. or more) and accessories under awkward conditions in potentially dangerous environments. Must be able to work various shifts of up to 12 hours.

    WORKING ENVIRONMENT
    Ability to function well under extreme weather conditions including heat, cold, ice, snow, rain sleet, hail, flooding and other elements. Ability to work under pressure during periods of high volume. The noise level in the work environment may become loud at times. The nature of work will expose the individual to occassional exhaust fumes, fuel fumes and other hazards commensurate with vehicle and truck operations. The individual will be working under the hood of a vehicle near running engines and moving parts. The individual will need to work in awkward positions, including sliding under cars, reaching, stooping, bending and kneeling on a regular basis.

    For consideration for this position, please submit your application and resume to bguerro@colorado.aaa.com or by fax to (303) 761-9776. AAA Colorado is an Equal Opportunity Employer.


    ROADSIDE ASSISTANCE CSR

    LOCATION: Denver Headquarters Call Center, 4100 E. Arkansas Ave., Denver, CO 80222

    The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

    PURPOSE OF POSITION
    To provide prompt, efficient and courteous service to AAA members and accommodate others having business with AAA Colorado and to assist the RSA Management by performing the duties and tasks listed below.

    DUTIES AND TASKS:

    1. Abide by the Rules and Regulations as set forth in the Employee Handbook and follow departmental policies and procedures.
    2. Answer the telephone in a prompt and courteous manner and make every effort to meet and exceed the members’ expectations.
    3. Enter accurate and complete Roadside Assistance calls and correctly answer member questions regarding all aspects of membership benefits and AAA Colorado operations.
    4. Respond to member complaints as directed by RSA Management.
    5. Document accurately all member contact.
    6. Meet or exceed all department objectives.
    7. Dress and personal hygiene to be appropriate for office work.
    8. This listing is not intended to specify all requirements involved in this job, so requirements not listed may be assigned. Also, due to the changing membership benefits and business needs, operations and emergency situations, changed, additional or new requirements may be assigned from time to time on a temporary or regular basis.

    REQUIREMENTS:

    • Demonstrate professional customer service and business telephone skills
    • Perform effectively and efficiently in high-pressure situations while maintaining 5-Diamond expectations and standards
    • Ability to use discretion and independent judgment in decision making
    • Demonstrate a high level of verbal and written communication skills
    • An excellent knowledge of Colorado geography and the city streets in the major population areas of Colorado
    • Ability to use resources such as maps, phone books, gazetteers, and designated Internet sites and computer software
    • Ability to listen attentively and accurately document information
    • Type 25 WPM
    • Must be able to communicate clearly and at a level easily understood by others
    • Must be flexible in availability to work including weekends, holidays, overtime and swing shift hours
    • High school diploma or equivalent

    ENVIRONMENT:
    Call Center location and environment: 90% sitting, 10% walking and standing.

    For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


    TRAVEL SPECIALIST

    LOCATION: Denver District Office, 4100 E. Arkansas Ave., Denver, CO 80222.

    AAA Colorado is an organization with over 90 years of tradition and experience. We are a member of the AAA National Federation known worldwide for an impeccable reputation in the delivery of roadside assistance, personal lines insurance and leisure travel.

    The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

    PURPOSE OF POSITION
    To provide the full range of AAA Colorado’s Travel Agency products and services, accurately and in a professional manner while delivering Five-Diamond service.

    JOB DESCRIPTION:
    Arrange leisure international & domestic air, car, hotel and cruise & tour packages. Provide excellent customer service. Actively seek and develop new travel clients through walk-in traffic and in-bound phone calls. Provide clients with up-to-date requested travel information, travel planning and trip assistance including AAA tourbooks and maps.

    JOB QUALIFICATIONS:
    Apollo reservations and travel school graduation or comparative travel agency experience required. Meet sales production requirements. Excellent knowledge of United States and World geography. Good computer skills and aptitude to learn new applications. Attend mandatory training and certification training courses. Ability to work in office environment and occasional Saturdays.

    AAA Colorado offers excellent pay and benefits, including medical, dental, vision, 401 (k) and more.

    For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


    Insurance Sales Manager

    LOCATION: Denver District Office, 4100 E. Arkansas Ave., Denver, CO 80222

    The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

    PURPOSE OF POSITION
    Develop and administer insurance sales programs that meet the goals and objectives of AAA Colorado. Manage all AAA Colorado Insurance Agency sales functions.

    RESPONSIBILITY:

    1. Coach agents to build and execute individual development plans.
    2. Conduct sales meetings with agents.
    3. Create and maintain a sales culture among agents.
    4. Manage tracking reports to monitor and report daily sales activity by agent.
    5. Research, analyze and make appropriate recommendations to the Director with respect to Insurance products and sales programs; both active and proposed.
    6. Support department objectives, track performance and make necessary adjustments to ensure standards are met.
    7. Direct and proactively participate in the administration and management of the insurance sales functions.
    8. Assist in preparing, administering and maintaining performance to department budget.
    9. Maintain awareness of industry trends and adjust delivery methods to maintain AAA’s position. Forecast future trends.
    10. Abide by AAA Colorado rules and regulations as stated in the Employee Handbook.
    11. Direct and participate in recruiting, hiring and training of sales agents.
    12. Assist in developing and maintaining positive relationships with vendors.
    13. Assist in developing and administering agency business plan.
    14. Analyze best practices of insurance agents to develop and administer training programs based on best practices for both product knowledge and sales knowledge.
    15. Develop market specific strategies and individual sales plans. Ensure specific development plans promote profitable growth in sales.
    16. Other duties as assigned.

    REQUIREMENTS:

    • Thorough knowledge of insurance products, policies and coverages
    • Current knowledge of insurance industry standards and trends
    • Knowledge of insurance sales tracking, incentive programs, and sales process and training
    • Ability to effectively resolve problems and interact with people
    • Excellent verbal and written communication skills
    • Valid Colorado insurance licenses: property casualty, life, accident and health
    • Valid Colorado drivers license and an MVR that complies with AAA underwriting standards
    • Previous insurance sales management experience
    • Minimum of three years insurance experience
    • Leadership ability
    • Current computer skills, knowledge of insurance tools and systems

    ENVIRONMENT:
    Office environment
    80% sitting
    20% walking, standing, stooping, bending
    Frequent travel (primarily driving to all District Offices)

    For consideration for this position, please submit your resume to jrookard@colorado.aaa.com or by fax to (303) 782-9491. EOE


    RSA Technical Field Trainer

    LOCATION: Denver Headquarters, 4100 E. Arkansas Ave., Denver, CO 80222

    The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

    PURPOSE OF POSITION
    The general purpose of this position is to provide prompt, efficient, courteous, and up-to-date training to eligible AAA employees, Pacesetter Roadside Assistance employees, and Roadside Assistance providers contracted with AAA Colorado, in accordance with prescribed rules, regulations and procedures. The major area of responsibility will be the training of staff and contractors involved in the delivery of roadside assistance, training of Roadside Problem Solving (RPST), and automotive battery service, including battery installation. This training may take place in either an indoor or outdoor environment.

    ESSENTIAL FUNCTIONS:

    1. Abide by AAA Colorado rules and regulations as set forth in the “Employee Handbook” and follow office procedures, manuals, and memos.
    2. Develop and design training modules with regular consultation of training supervisor.
    3. Attend various training seminars both within and outside of Colorado to keep current with ever-changing industry trends.
    4. Assist in overseeing of mentors and conducting classroom instruction.
    5. Participate in 5-Diamond Monitoring/Coaching Program.
      • a. Modify training to address employee needs
    6. Ensure all training and reference materials are up to date.
    7. Assist RSA Supervisors during high call volume situations.
    8. Be present in the call center to take agent questions. Thus creating an on-the-job training opportunity.
    9. Maintain a positive and professional attitude and appearance.
    10. Travel overnight as required throughout Colorado for training of road service personnel.
    11. The listing is not intended to specify all requirements involved in this job, so requirements not listed but related may be assigned. Also, due to the ever-changing AAA Colorado services, operations, and emergency situations, changed, additional, or new requirements may be assigned from time to time either on a temporary or permanent basis.

    REQUIREMENTS:

    • Must be proficient in Microsoft Word, PowerPoint and Excel
    • Understanding of functionality of the Axis and Campana systems
    • Analytical skills
    • Strong communication skills, both written and verbal
    • Previous training experience, coaching or teaching skills
    • Curriculum development and classroom experience
    • Must be able to work full time
    • Must be able to carry and install automotive batteries, up to 50 lbs
    • Strong automotive repair and service background, preferably ASE certified
    • Must obtain AAA National’s Roadside Problem Solving Training (RPST) technician certification within 60 days of hire
    • Must obtain AAA National RPST Trainer certification within 90 days of obtaining RPST tech certification
    • Must successfully complete and pass AAA Colorado Assist’s Battery 101 battery technician course within 30 days of hire
    • Must obtain AAA National’s Light Duty Towing technician certification within 60 days of hire
    • Must obtain AAA National’s Light Duty Towing Trainer certification within 90 days of obtaining Light Duty Towing technician certification
    • Knowledge of automotive towing and towing procedures a plus

    ENVIRONMENT
    Primarily office environment, but some travel with some outdoor environment training.
    70% Sitting and or driving
    30% walking, standing, bending, stooping, etc.

    For consideration for this position, please submit your resume to jrau@colorado.aaa.com or fax to (303) 782-9491. AAA Colorado is an equal opportunity employer.