The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

Human Resources: Monday – Friday, 8:30am – 5:30pm
Phone:
(303) 753-8800 or toll-free 1-877-244-9790
Fax:
(303) 782-9491

Download Application for AAA Employment


PART-TIME MEMBER SERVICES COUNSELOR

Location: 3636 S. College Ave., Unit 2, Fort Collins, CO 80525

This position is 20-30 hours per week and includes rotating Saturdays, 9:00 am – 1:00 pm.
The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

PURPOSE OF POSITION
The Member Services Counselor’s primary responsibility is to meet, greet and serve the members who come in to the office for service. To be able to provide prompt, and efficient five diamond service to all members, non-members and coworkers. Direct customer traffic to ensure that all members and customers are taken care of within the company standards time frame.
Accurately collect, record, and reconcile monies collected on behalf of AAA Colorado.

ESSENTIAL FUNCTIONS:

  1. Provide members with Travel Planning, information, assistance and guidance including maps and touring publications.
  2. Offer and book car and hotel reservations based on the customers’ needs.
  3. Monitor customer traffic on the front line in order to ensure that all members and customers are taken care of within the company standards timeframe.
  4. Assist members with AAA services and questions including, cash transactions, membership questions, and other services in a courteous and helpful manner.
  5. Protect the assets that are entrusted to the MSC including cash, checks, credit card numbers, financial products, safe combinations, keys to the building, etc.
  6. Sell and maintain records on financial service products and other negotiable instruments entrusted to MSC.
  7. Accurately record cash receipts to the cashiering system.
  8. Prepare deposit and drop cash and checks in safe. Assist the armored car service in the daily pick up of funds.
  9. Contact members, managers, and employees on any discrepancies or problems.
  10. Adhere to appropriate daily, monthly, quarterly, and annual cut-off periods.
  11. Using AICWEB and MainStreet, keep informed on programs and be able to recommend to members.
  12. Be familiar with and sell all Travel Store and Luggage merchandise.
  13. Stock all Auto Travel materials.
  14. Accommodate members as much as possible by finding out answers from other departments and relaying information to members.
  15. Abide by AAA Colorado rules and regulations as set forth in the “Employee Handbook” and follow office procedures, manuals, and memos.
  16. This listing of duties does not specify all duties involved in this job. New duties may be assigned on a temporary or permanent basis.

REQUIREMENTS:

  • North American Destination Specialist certification will be required to ensure the highest level consistent of auto travel knowledge
  • Enhanced US, Canada geography skills
  • Customer service and sales skills
  • Computer skills and/or aptitude to learn computer applications
  • Previous experience handling and reconciling large cash transactions
  • Ability to do mathematical calculations with a high degree of accuracy
  • Professional appearance and demeanor

ENVIRONMENT and PHYSICAL REQUIREMENTS:
Office Environment
Light Physical Work
60% Standing/Walking
30% Sitting
5% Occasional Stooping and Bending
5% Some lifting (up to 25 Lbs)

AAA Colorado offers excellent pay and benefits, including medical, dental, vision, 401 (k) and more.

For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


TRAVEL AGENT – CALL CENTER

Location: Denver Call Center, 4100 E. Arkansas Ave., Denver, CO 80222

The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or by supporting those employees who do.
This is a full-time position, 8:30 a.m. — 5:30 p.m., Monday — Friday, and rotating Saturdays, 9:00 a.m. — 1:00 p.m.

Purpose of Position:
To provide the full range of AAA Colorado’s Travel Agency products and services, accurately and in a professional manner, while delivering Five-Diamond service.

Job Description:
Arrange leisure international & domestic air, car, hotel, and cruise & tour packages. Provide excellent customer service. Actively seek and develop new travel clients through in-bound phone calls. Provide clients with up-to-date requested travel information, travel planning, and trip assistance including AAA tourbooks and maps.

Job Qualifications:
Apollo reservations and travel school graduation or comparative travel agency experience required. Meet sales production requirements. Excellent knowledge of United States and World geography. Good computer skills and aptitude to learn new applications. Attend mandatory training and certification training courses. Ability to work in office environment and on occasional Saturdays.

AAA Colorado offers excellent pay and benefits, including medical, dental, vision, 401 (k) and more.
For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491.

AAA Colorado is an Equal Opportunity Employer.


MARKETING COORDINATOR

Location: Denver Headquarters, 4100 E. Arkansas Ave., Denver CO 80222

The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

PURPOSE OF POSITION
Provide marketing support and clerical/administrative support for the Marketing Department. Provide prompt, efficient and courteous service to members, vendors and employees.

ESSENTIAL FUNCTIONS:

  • Assist with marketing efforts for all business lines: Membership, Insurance, Travel, Auto Buying, Roadside Assistance.
  • Create event flyers in Adobe InDesign to promote upcoming events for these business lines.
  • Design ads for EnCompass in Adobe InDesign for these business lines.
  • Attend and assist at marketing events for these business lines.
  • Assist the business line managers with any additional marketing and advertising assistance they may need to promote their business line.
  • Perform accurate data entry and assist in the planning, tracking and reporting of marketing activities.
  • Accurate and timely data entry of member information (updates, corrections, additions).
  • Planning and coordinating marketing event initiatives to include tracking all marketing event materials on an Event Materials Log for proper check-in and check-out of materials. Prepare business line managers with event materials they have requested.
  • Report on the effectiveness of events, collecting data from the front line and business line managers to report total traffic counts, total leads generated, total sales generated, and ROI (return on investment).
  • Build and maintain a Marketing Communication Grid, which outlines each business line, and the timeline of communication with members, to ensure we are not inundating members with correspondence, and also are not going dark on opportunities to engage.
  • Assist in maintaining a marketing calendar of all collateral, including design and printing of materials.
  • Gather and compile information for updating calendar on regular basis.
  • Export member data from database and pull lists for mailings.
  • Maintain the schedule of data exports.
  • Export and package for distribution, to vendors or internal staff, member data files for all member contacts (mail, phone, email and social).
  • Maintain Non-Disclosure documents for 3rd party vendors.
  • Report compilation and reformatting.
  • Assist in report creation.
  • Extract data from internal data sources to compile ad-hoc and regularly occurring reports.
  • Reformat data into presentable reports.
  • Create NPS (Net Promoter Score) reports.
  • Data enter all NPS survey responses entered into Access database.
  • Member data look up and code individual survey responses.
  • Update NPS tracking reports and distribute monthly.
  • Clean up email opt-outs and other opt-out requests from database.
  • Promotions fulfillment of gift cards or other promotional items.
  • Log and track gift card fulfillment.
  • Report on totals monthly.
  • Processing purchase orders and invoices in Adobe EchoSign program.
  • Code invoices according to departmental accounting codes which match the current marketing budget.
  • Confirm approval of costs with business line manager or marketing manager overseeing that business line.
  • Matching existing purchase orders with incoming invoices, and working with vendors if discrepancies are found.
  • Follow up on invoices as necessary with Accounting to ensure payment to vendors.
  • Keep current log of phone DID numbers used in marketing/advertising efforts.
  • Assist with the planning and coordinator of retail store events.
  • Order and coordinate needs and delivery with vendors such as rental party supplies, caterer and print vendors.
  • Coordinate the stuffing of event bags, order necessary insert/brochures/flyers, and work with business line managers on content for the bags to represent their departments.
  • Assist with the distribution of invitation letters to community leaders and VIPs.
  • Assist with the RSVP list and regular reporting to the event team on attendees.
  • Work with Operations to pack up and deliver all event materials to event site, and post-event wrap up and tear down.
  • Handle or distribute member inquiries.
  • Receive transfer calls at any time from the Call Center, with live member calls, and troubleshoot their needs.
  • Update and maintain member information in member database.
  • Assist with contract renewals, tracking, processing and invoicing for the Discount Programs department.
  • Check list of Partner contracts for expiration dates monthly.
  • Send renewal letter and contract via Adobe EchoSign.
  • Confirm receipt of the document within Adobe EchoSign.
  • Follow up with Partner when no response is received.
  • Document receipt of payments, signed contracts and cancelled contracts on tracking spreadsheet.
  • Provide the Director of Discounts & Rewards with summary report of month’s results.
  • Provide additional assistance when requested for Discount Programs, Communications/PR and the Digital Marketing departments.
  • Enter contest entry forms accurately and expediently immediately after an event so the Digital department can send an e-blast to event attendees.
  • Assist with proofreading EnCompass magazine editions and other forms of member communication before publishing.
  • Take meeting notes at a variety of team meetings.
  • Scheduling meetings, coordinate schedules of several attendees and booking conference rooms.
  • Help with meeting set up and coordination with other departments (i.e. IT, HR, etc.)
  • Perform professional, assiduous and cooperative administrative and clerical support to the immediate marketing team and the entire marketing department.
  • Due to the posthaste nature of marketing, meeting deadlines on all projects and tasks is a must.
  • Abide by AAA Colorado rules and regulations as set forth in the Employee Handbook and to follow departmental procedures, manuals and memos.
  • This is not a complete list of duties and responsibilities. New duties or responsibilities may be added on a temporary or permanent basis at any time.

REQUIREMENTS:

  • 1-3 years experience in brochure, ad and flyer design and layout utilizing the Adobe Creative Suite while in a marketing coordinator position. Related experience in a marketing internship would be considered.
  • Must have previous experience working inside a busy marketing department, and provide details on successes with marketing events, promotions and campaigns when their contribution helped it be successful.
  • Must have Advanced skills in the following:
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • Adobe Creative Suite
  • Ability to think and act independently without constant supervision.
  • Demonstrate a high level of verbal and written communication skills.
  • Tenacious spirit with ambition to grow in this position and in the company.
  • Professional appearance and demeanor.
  • Valid Colorado Driver’s license and MVR that complies with AAA underwriting standards.

ENVIRONMENT and PHYSICAL DEMANDS:

  • Full time position during the Monday through Friday work week.
  • Occasional weekend event coverage as needed.
  • Office environment.
  • 80% sitting.
  • 20% standing, walking, bending, stooping.

AAA Colorado offers excellent pay and benefits, including medical, dental, vision, 401 (k) and more.

For consideration for this position, please submit your resume to vstone@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


ROADSIDE ASSISTANCE CUSTOMER SERVICE SUPERVISOR

Location: Denver Headquarters, 4100 E. Arkansas Ave., Denver CO 80222

The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

PURPOSE OF POSITION
The general purpose of this position is to provide prompt, efficient and courteous road service to eligible AAA and affiliated Auto Club members in accordance with prescribed rules, regulations and procedures. The major area of responsibility will be CSRs, Specialists and Dispatchers.

PRIMARY RESPONSIBILITIES:

  1. Abide by AAA Colorado rules and regulations as set forth in the “Employee Handbook” and “Supervisors Handbook” and follow RSA departmental procedures, manuals, and policies.
  2. Work closely with the RSA trainer to establish effective training program plus continual follow-up to ensure training program is effective.
  3. Administer employee reviews, discipline, hiring, termination, training, and scheduling work hours and verify time card entries on a weekly basis and general personnel duties for dispatchers.
  4. To be accountable for all operational performance standards for Call Center and Dispatch including but not limited to Quality Standard 12, Auto Spotting percentages, Average ATA, Adherence, 100% NOS, etc., and to ensure all departmental activities are in accordance with AAA Colorado and departmental policies.
  5. Perform monthly call monitoring of employees in accordance with the Call Center and Dispatch 5-Diamond Monitoring Program.
  6. Maintain departmental attendance records and ensure that personnel scheduling meets staffing requirements (i.e. vacation and time off requests).
  7. Investigate and resolve member complaints in a timely and courteous manner, and to promote member satisfaction and membership renewal.
  8. Supervise and oversee the operations and performance of the employees as outlined in their job descriptions.
  9. Be accountable for all service calls.
  10. Handle member complaints regarding the execution of a service call.
  11. The listing is not intended to specify all requirements involved in this job, so requirements not listed but related may be assigned. Also, due to the ever-changing AAA Colorado services, operations and emergency situations; changed, additional, or new requirements may be assigned from time to time either on a temporary or permanent basis.

REQUIREMENTS:

  • Must be proficient in all Call Center & Dispatch operations.
  • Ability to interact with employees in a professional manner, and maintain a professional attitude in all dealings with employees and members.
  • Exceptional level of proficiency in both written and verbal communications.
  • Motivate and lead others.
  • Use independent judgment and positive public relations skills in solving problems.
  • Analytical ability.
  • Valid Colorado Driver’s License and MVR that complies with AAA underwriting standards.
  • Previous supervisory experience.
  • Must be very flexible in regards to hours and days worked. Must be available to work weekends, holidays and all other times outside of regular working hours as may be needed, or as directed by the department director.

WORK ENVIRONMENT:
Call Center environment
50% sitting
50% standing, walking, stooping, bending

For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


MARKETING MANAGER

Location: Denver Headquarters, 4100 E. Arkansas Ave., Denver CO 80222

The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

PURPOSE OF POSITION
Develop and implement marketing initiatives that support the AAA brand and help generate revenue and reduce costs for the business lines in support of their business goals.

ESSENTIAL FUNCTIONS:

  • Coordinate and execute marketing campaigns for the business lines. The management of these campaigns include: managing third-party designers, copywriters and vendors, and coordinating work with ad agencies and with the internal business lines – with emphasis on Travel marketing, but will also support Membership Marketing, District Offices, Insurance, Discounts, AutoSource, and Roadside Assistance.
    • Act as liaison with outside partners, vendors and agencies in completing project specific tasks and goals for all business lines.
    • Provide direction with budgets, creative, content, approvals, etc.
  • Contribute to and manage the planning and creative development of marketing projects. Develop a strong understanding of the AAA brand and apply this marketing knowledge and expertise to develop creative in the use of AAA marketing and communication vehicles for business line products and services.
    • Act as project manager in gathering approvals, meeting deadlines, follow up communications, meeting management, and completion of tasks/projects.
    • Manage mail campaign strategy and development with direct mail vendors.
    • Provide direction on content and offers, proofing of creative.
    • Analyze results, costs and “take aways.”
    • Direct ad agency with creative and media approvals.
    • Provide input and budget parameters on project-by-project basis.
  • Design creative elements of marketing activities for each of the business lines.
    • Design EnCompass ads for all business lines as needed, using Adobe Creative Suite.
    • Manage approvals and deadlines.
    • >Update or redesign marketing materials for all business lines as needed.
  • Provide direction to graphic designers for specific projects, provide feedback, integrate edits, implement approvals prior to print.
    • Manage design and image files for production.
    • Work with printers on quotes to meet budget parameters.
    • Review edits and proof prior to production and printing of materials.
  • Coordinate with business lines on communicating details of marketing initiatives to appropriate staff throughout the AAA organization, including the District Offices, the Customer Service Center and Business Line Management staff.
    • Evaluate media opportunities, arrange for meetings, follow up and implement contracts as needed.
    • Manage project details and follow up to meet deadlines and project goals.
    • Manage content, edits, proofing and approvals.
  • Evaluation and reporting. Manage campaign processes, track results and evaluate and report on individual marketing activities and integrated marketing campaigns to the business lines. Coordinate with the Digital Marketing area on the reporting responsibilities to the business lines.
    • Track expenses and provide detailed budget analysis on marketing costs.
    • DID report analysis on campaign response, with additional analysis as needed.
  • Provide operational and analytical support for budgeting related to all marketing initiatives for each of the business lines.
    • Maintain marketing and insurance budget spreadsheets, updating as invoices are processed.
    • Maintain Acquisition Direct Mail Report, calculating hard and soft costs and acquisition cost per new member for each DM campaign.
  • Abide by AAA Colorado rules and regulations as set forth in the Employee Handbook and to follow departmental procedures, manuals and memos.
  • This is not a complete list of duties and responsibilities. New duties or responsibilities may be added on a temporary or permanent basis at any time.

REQUIREMENTS:

  • Five years’ marketing management experience, including hands-on direct marketing experience, direct mail and campaign development.
  • Must have advanced design skills and experience, especially with Adobe Creative Suite (InDesign, Photoshop, Illustrator & Acrobat).
  • Must have advanced skills in the MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Very strong project management skills and experience.
  • Strong problem solving and analytical skills.
  • Ability to think and act independently without constant supervision.
  • Demonstrate a high level of written and verbal communication skills.
  • Valid Colorado driver’s license and driving record that is in compliance with AAA Colorado insurance and underwriting standards.
  • Professional appearance and demeanor.

ENVIRONMENT and PHYSICAL DEMANDS:

  • Full time position with Monday through Friday work week.
  • Occasional weekend event coverage as needed.
  • Office environment.
  • 80% sitting.
  • 20% standing, walking, bending, stooping.

For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


BUSINESS INTELLIGENCE DEVELOPER/ANALYST

Location: Denver Headquarters, 4100 E. Arkansas Ave., Denver CO 80222

The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

PURPOSE OF POSITION
Come help us gather and unlock the information within our data. AAA Colorado is in need of a Business Intelligence Solution Analyst. The primary role of the Business Intelligence/Analyst will be the deployment, maintenance and development of our Enterprise BI application and services supporting both in-house and external stakeholders. The Business Intelligence Developer/Analyst will work closely with functional business users to identify and deliver reporting and analytics to help make data analysis faster and easier, enabling associates at every level to make more informed decisions on the internal operations of the company.

PRIMARY RESPONSIBILITIES:

  • Develop working knowledge of the multitude of databases utilized by the organization from both a business and technical perspective.
  • Assist in the design, development and maintenance of the Data Warehouse.
  • Design and deployment of BI client front-end systems, both for reporting and for interactive analysis.
  • Management and maintenance of the systems on an ongoing basis, including incremental updates to the data and database structure.
  • Mobile Device Management and Applications Support with an emphasis on security protocols.
  • Design, develop, implement and maintain new reporting functionality and analytic applications across multiple business units using Microsoft Enterprise BI Tools.
  • Serve the Business Units as a lead to develop and maintain reports, dashboards, and scorecards that track key business metrics from different data sources/business units using Microsoft Enterprise BI tools.
  • Assist our Business Units to develop, maintain and support reports, dashboards, and scorecards using Microsoft BI tools in a self-serve capacity.
  • Capture and translate requirements through a variety of interviewing, analysis and facilitation techniques, to create coherent report design documents leading to successful business intelligence solutions.
  • Work with business analysts and business users to achieve an understanding of their data use in order to develop reporting and analysis.
  • Act as a liaison between business owners and technical associates within the company to ensure the data collected and processed is both actionable and relevant to business needs.
  • Be an expert in the integration of all data in the systems used. Data may come from multiple sources, including Universe, SQL Server, Oracle, MS Access, DB2, Excel, flat files, and CSV.
  • Create Mobile Dashboard applications that help drive productivity and growth.
  • Function as a power user of Microsoft Enterprise BI Tools reporting platform that includes data model support and assisting/training business users in various data analyses techniques and report generation.

QUALIFICATIONS:

  • Bachelor’s Degree or minimum 6 years of relevant work experience.
  • Minimum 2 years of relevant work experience.
  • Minimum 2 years of experience with Microsoft Suite, SQL, BI Tools (MicroStrategy, Cognos, Others).
  • Minimum 2 years of experience with relational databases, OLAP and dashboards.
  • Experience with MS SQL, and Oracle SQL (both Enterprise and Rack) database platforms.
  • Proven track record of API integration and support.
  • Should be able to communicate fluently and build relationships with business users, technical personnel and management across the organization.
  • Enthusiasm for making a positive impact to the company.
  • Strong analytical and problem solving skills.
  • Knowledge of analytic approaches and methods (reporting; modeling; optimization).
  • Experience with Mobile Device Management ( Airwatch, Good, others).

WORK ENVIRONMENT:
Office Environment
80% sitting
20% walking, standing, bending, etc.

For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


SENIOR APPLICATIONS ENGINEER

Location: Denver Headquarters, 4100 E. Arkansas Ave., Denver CO 80222

The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

PURPOSE OF POSITION
The Senior Application Engineer will be responsible for the maintenance, design, expansion, and efficient execution of the company’s technical infrastructure with a primary focus on researching and implementing new software solutions. This person will also be required to support the organization’s users in their applications to solve business problems. The Senior Application Engineer will also be responsible for advanced technical support of Windows and Linux server systems, virtualization technology, email, and unified communications, etc.

ESSENTIAL RESPONSIBILITIES:

  • Oversees implementation and compliance of security procedures.
  • Responsible for continued awareness of new technology and software being developed on the current installed systems as well as other platforms used by the business lines.
  • Assist in system and software upgrades ensuring system availability and capacity needs are met in a timely fashion.
  • Assist in system configurations including data flow, physical, virtual and logical components.
  • Interfaces directly with vendors to identify and recommend hardware and software solutions.
  • Provides skilled technical support in liaison with vender technical personnel to installed products.
  • Proven Database administration (MSSQL) skills including the ability to perform troubleshooting, configuring, tuning, debugging, data security and storage administration.
  • Working knowledge and experience with API integrations.
  • Experienced architecting application based systems within the Windows and Linux environments (ADFS, certificate services, Apache, Nagios).
  • Experience integrating enterprise AD services with third party applications.
  • Experience supporting server virtualized platform technologies (Hyper V, VMware).
  • Security focused with a deep understanding of IT security practices and ensuring key system controls are in place.
  • Understanding of networking, security, SDLC and business continuity.
  • Solid understanding of networking: LAN, WAN, IDS/IPS, Layer 2 /3 VPN, network security and load balancing, firewalls and wireless networks.
  • Experience administering and maintaining Win Server and Linux servers.

EDUCATION AND/OR EXPERIENCE:

  • 8+ years in the IT field.
  • 3+ years’ experience in a Systems Engineer role.
  • Must have track record of being the lead /escalation resource for technical issues/implementations described in the core competencies.
  • Proven track record of API integration and support.
  • Experience in project management practices, both as lead and resource.
  • Experience working with one or more structured programming languages.
  • Requires 4-year college degree and 5 years of related experience; or 8 years of related experience.

PERSONAL CHARACTERISTICS:

  • Genuine enthusiasm with interest in business and technology.
  • Intellectual curiosity.
  • Technical zeal.
  • Willing and able to work outside normal hours scheduled.

WORK ENVIRONMENT and PHYSICAL DEMANDS:
Office environment.
50% sitting.
50% walking, standing, bending, etc.
While performing the duties of this position, the employee is regularly required to sit, speak, stand, walk, and listen. The employee frequently is required to use hand, fingers, and arms. The employee is regularly required to use multiple forms of technology including a PC.

AAA Colorado offers excellent pay and benefits, including medical, dental, vision, 401 (k) and more.

For consideration for this position, please submit your resume to jzivic@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


TRAVEL AGENT – Part Time

Location: Boulder Retail Store, 1933 28th St., Ste 200, Boulder, CO 80301

The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or by supporting those employees who do.

This is a part-time position, 25-28 hours per week, 10:00 a.m. — 3:00 p.m. or 11:00 a.m. — 4:00 p.m., Monday — Friday and every third Saturday, 9:00 a.m. — 1:00 p.m.

Purpose of Position:
To provide the full range of AAA Colorado’s Travel Agency products and services, accurately and in a professional manner, while delivering Five-Diamond service.

Job Description:
Arrange leisure international & domestic air, car, hotel, and cruise & tour packages. Provide excellent customer service. Actively seek and develop new travel clients through walk-in traffic and in-bound phone calls. Provide clients with up-to-date requested travel information, travel planning, and trip assistance including AAA tourbooks and maps.

Job Qualifications:
Apollo reservations and travel school graduation or comparative travel agency experience required. Meet sales production requirements. Excellent knowledge of United States and World geography. Good computer skills and aptitude to learn new applications. Attend mandatory training and certification training courses. Ability to work in office environment and on occasional Saturdays.

AAA Colorado offers excellent pay and benefits, including medical, dental, vision, 401 (k) and more.

For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


INSURANCE & MEMBERSHIP SALES AGENT

Location: Colorado Springs Retail Store, 7330 N. Academy Blvd., Colorado Springs, CO 80920

Are you looking for an opportunity to start a new, exciting career?

AAA Colorado has openings for Personal Lines Insurance Agents featuring a best in class compensation package:

  • The first two years, the greater of $45,000/yr. or commissions & bonuses earned.
  • Commissions paid on both new and renewal business.
  • Quarterly bonus program.
  • Medical, dental, vision, life insurance, and 401(k) plan with matching contributions.

Skill Set and Background Needed:

  • Individual who enjoys meeting and working with new people to address their insurance needs.
  • Service oriented and sales driven.
  • Positive attitude.
  • Excellent communication skills.
  • Self-starter willing to respond to, develop, and create sales leads.
  • Team player who is willing to provide superior service to all AAA members and prospective members.
  • Ability to actively develop and apply sales techniques, best practices, and strategies to drive sales.
  • High school diploma; college degree preferred.

Requirements:

  • Current property and casualty license.
  • Valid driver’s license and acceptable driving record.
  • Successful completion of background check and drug test.

For consideration for this position, please email your resume to jrau@colorado.aaa.com or fax to (303) 782-9491. EOE


MEMBER SERVICES COUNSELOR

Location: Boulder Retail Store, 1933 28th St., Ste 200, Boulder, CO 80301

The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

PURPOSE OF POSITION
The Member Services Counselor’s primary responsibility is to meet, greet and serve the members who come in to the office for service. To be able to provide prompt, and efficient five diamond service to all members, non-members and coworkers. Direct customer traffic to ensure that all members and customers are taken care of within the company standards time frame. Accurately collect, record, and reconcile monies collected on behalf of AAA Colorado.

ESSENTIAL FUNCTIONS:

  1. Provide members with Travel Planning, information, assistance and guidance including maps and touring publications.
  2. Offer and book car and hotel reservations based on the customers’ needs.
  3. Monitor customer traffic on the front line in order to ensure that all members and customers are taken care of within the company standards timeframe.
  4. Assist members with AAA services and questions including, cash transactions, membership questions, and other services in a courteous and helpful manner.
  5. Protect the assets that are entrusted to the MSC including cash, checks, credit card numbers, financial products, safe combinations, keys to the building, etc.
  6. Sell and maintain records on financial service products and other negotiable instruments entrusted to MSC.
  7. Accurately record cash receipts to the cashiering system.
  8. Prepare deposit and drop cash and checks in safe. Assist the armored car service in the daily pick up of funds.
  9. Contact members, managers, and employees on any discrepancies or problems.
  10. Adhere to appropriate daily, monthly, quarterly, and annual cut-off periods.
  11. Using AICWEB and MainStreet, keep informed on programs and be able to recommend to members.
  12. Be familiar with and sell all Travel Store and Luggage merchandise.
  13. Stock all Auto Travel materials.
  14. Accommodate members as much as possible by finding out answers from other departments and relaying information to members.
  15. Abide by AAA Colorado rules and regulations as set forth in the “Employee Handbook” and follow office procedures, manuals, and memos.
  16. This listing of duties does not specify all duties involved in this job. New duties may be assigned on a temporary or permanent basis.

REQUIREMENTS:

  • North American Destination Specialist certification will be required to ensure the highest level consistent of auto travel knowledge
  • Enhanced US, Canada geography skills
  • Customer service and sales skills
  • Computer skills and/or aptitude to learn computer applications
  • Previous experience handling and reconciling large cash transactions
  • Ability to do mathematical calculations with a high degree of accuracy
  • Professional appearance and demeanor

ENVIRONMENT and PHYSICAL REQUIREMENTS:
Office Environment
Light Physical Work
60% Standing/Walking
30% Sitting
5% Occasional Stooping and Bending
5% Some lifting (up to 25 lbs.)

For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


TRAVEL AGENT

LOCATION: Colorado Springs Retail Store, 7330 N. Academy Blvd., Colorado Springs, CO 80920

The primary purpose of all jobs in our organization is to serve our members. This is either done by direct contact with our members or supporting those employees who do.

PURPOSE OF POSITION
To provide the full range of AAA Colorado’s Travel Agency products and services, accurately and in a professional manner, while delivering Five-Diamond service.

JOB DESCRIPTION:
Arrange leisure international & domestic air, car, hotel, and cruise & tour packages. Provide excellent customer service. Actively seek and develop new travel clients through walk-in traffic and in-bound phone calls. Provide clients with up-to-date requested travel information, travel planning, and trip assistance including AAA tourbooks and maps.

JOB QUALIFICATIONS:
Apollo reservations and travel school graduation or comparative travel agency experience required. Meet sales production requirements. Excellent knowledge of United States and World geography. Good computer skills and aptitude to learn new applications. Attend mandatory training and certification training courses. Ability to work in office environment and on occasional Saturdays.

AAA Colorado offers excellent pay and benefits, including medical, dental, vision, 401 (k) and more.

For consideration for this position, please submit your resume to jrau@colorado.aaa.com or by fax to (303) 782-9491. AAA Colorado is an Equal Opportunity Employer.


Roadside Assistance Towing Technician

Location: Pacesetter Roadside Assistance, Inc., 10101 E. Geddes Ave., Centennial, CO 801112

SUMMARY
Utilizing a fleet vehicle to promptly, professionally and safely complete service duties such as basic mechanical assistance and diagnosis, tire changes, lock-outs, fuel delivery, battery and electrical system diagnostics, towing and winch-out services for AAA members.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. The requirements are meant to provide an overview of the position and are not meant to be all inclusive. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides prompt and efficient Roadside Assistance to include services such as basic troubleshooting of disabled vehicles, jump starts, tire changes, fuel delivery, lock bypass entry, winch out and towing. Must be able to safely operate an extended wheelbase tow truck on public roadways in metropolitan areas, parking lots and neighborhoods. Must be able to load and unload vehicles onto tow truck safely and without damage.

Ensures service is provided quickly upon receipt of the order and consistently provides high quality standards and response times. Ensures member, employee and vehicle safety at all times. Assures adherence to Standard Operating Procedures in Pacesetter operations.

Determines when a vehicle needs to be towed or when it can safely be operated.

Handles relationships with motorists and public agency officials; ensuring a positive and professional image. Answers question(s) and interprets policy regarding service guidelines. Provides recommendations for approved repair and answers questions on other AAA Colorado club services. Takes appropriate action to deal with member’s emotional state, providing reassurance and advice in addition to dealing with the technical aspects of the situation.

Completes all required paperwork in relation to prescribed duties including any applicable logs, inspections or reports as legally or otherwise required. Collect, record and secure all monies received from the member for services rendered and processes them according to department policy.

EDUCATION AND/OR EXPERIENCE

  1. High school education or GED required.
  2. Ability to read and interpret directions utilizing electronic and traditional maps.
  3. Intense knowledge of streets, highways and local landmarks.
  4. Must have a valid driver’s license with no restrictions which would prevent driving during day or night hours, or for extended periods of time.
  5. Excellent driving record; must have and maintain an acceptable driving record per insurance carrier’s standards.
  6. Must be capable of working under pressure, busy circumstances and surroundings and to react to instructions quickly & willingly.
  7. Must pass criminal background screening and pre-employment/random drug testing requirements.

COMMUNICATION SKILLS

  • Must have exceptional communication skills and the ability to build and instill trust.
  • Must also have strong customer service qualities / skills and an outgoing, friendly personality.
  • Must have ability to read and interpret instructions and manuals.
  • Ability to communicate effectively and professionally with members and co-workers.

MATHEMATIC/TECHNOLOGY SKILLS

  • Must be proficient in mathematics.
  • Must be able to effectively use a mobile data computer.
  • Knowledge of Microsoft Windows operating system.
  • Must have the ability to operate a mobile, hand-held or desktop computer.

LEARNING ABILITY
Must have an aptitude to learn, understand and apply specialized training.

REASONING ABILITY

  • Ability to resolve problems and conflicts involving difficult and/or sensitive situations.
  • Must possess a strong mechanical aptitude/ability.
  • Must be able to understand and operate electronic diagnostic equipment.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to drive, enter and exit the assigned vehicle on a frequent basis. The employee frequently is required to use hands, fingers and arms. The individual is required to lift heavy equipment (80lbs or more) and accessories under awkward conditions in potentially dangerous environments. Must be able to work various shifts of up to 12 hours.

WORKING ENVIRONMENT
Ability to function well under extreme weather conditions including heat, cold, ice, snow, rain sleet, hail, flooding and other elements. Ability to work under pressure during periods of high volume. The noise level in the work environment may become loud at times. The nature of work will expose the individual to occassional exhaust fumes, fuel fumes and other hazards commensurate with vehicle and truck operations. The individual will be working under the hood of a vehicle near running engines and moving parts. The individual will need to work in awkward positions, including sliding under cars, reaching, stooping, bending and kneeling on a regular basis.

For consideration for this position, please submit your application and resume to bguerro@colorado.aaa.com or by fax to (303) 761-9776. AAA Colorado is an Equal Opportunity Employer.


Roadside Assistance Battery Technician

Location: Pacesetter Roadside Assistance, Inc., 10101 E. Geddes Ave., Centennial, CO 80112

SUMMARY
Utilizing a fleet vehicle to promptly, professionally and safely complete service duties such as basic mechanical assistance and diagnosis, tire changes, lock-outs, fuel delivery, battery and electrical system diagnostic service and battery sales and installation for AAA members.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. The requirements are meant to provide an overview of the position and are not meant to be all inclusive. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides prompt and efficient roadside assistance to include services such as basic troubleshooting of disabled vehicles, jump starts, tire changes, fuel delivery, battery sales and installation and lock bypass entry. Must be able to safely operate a full-size truck on public roadways in metropolitan areas and neighborhoods.

Ensures service is provided quickly upon receipt of the order and consistently provides high quality standards and response times. Ensures member, employee and vehicle safety at all times. Assures adherence to Standard Operating Procedures in Pacesetter operations.

Determines when a vehicle needs to be towed or when it can safely be operated.

Handles relationships with motorists and public agency officials ensuring a positive and professional image. Answers questions and interprets policy regarding service guidelines. Provides recommendations for approved repair and answers questions on other AAA Colorado services. Takes appropriate action to deal with member’s emotional state, providing reassurance and advice in addition to dealing with the technical aspects of the situation.

Completes all required paperwork in relation to prescribed duties including any applicable logs, inspections or reports as legally or otherwise required. Collect, record and secure all monies received from the member for services rendered and processes them according to department policy.

EDUCATION AND/OR EXPERIENCE

  1. High school education or GED required.
  2. Certificate of qualification in automotive repair (ASE or equivalent) or five (5) years of mechanical experience desired.
  3. Ability to read and interpret directions utilizing electronic and traditional maps.
  4. Intense knowledge of streets, highways and local landmarks.
  5. Must have a valid driver’s license with no restrictions which would prevent driving during day or night hours or for extended periods of time.
  6. Excellent driving record. Must have and maintain an acceptable driving record per insurance carrier’s standards.
  7. Must be capable of working under pressure, busy circumstances and surroundings and to react to instructions quickly & willingly.
  8. Must pass criminal background screening and pre-employment/random drug testing requirements.

COMMUNICATION SKILLS

  • Must have exceptional communication skills and the ability to build and instill trust.
  • Must also have strong customer service qualities/skills and an outgoing, friendly personality.
  • Must have ability to read and interpret instructions and manuals.
  • Ability to communicate effectively and professionally with members and co-workers.

MATHEMATIC/TECHNOLOGY SKILLS

  • Must be proficient in mathematics.
  • Must be able to effectively use a mobile data computer.
  • Knowledge of Microsoft Windows operating system.
  • Must have the ability to operate a mobile, hand-held or desktop computer.

LEARNING ABILITY
Must have an aptitude to learn, understand and apply specialized training.

REASONING ABILITY

  • Ability to resolve problems and conflicts involving difficult and/or sensitive situations.
  • Must possess a strong mechanical aptitude/ability.
  • Must be able to understand and operate electronic diagnostic equipment.
  • PHYSICAL DEMANDS
    While performing the duties of this job, the employee is regularly required to drive, enter and exit the assigned vehicle on a frequent basis. The employee frequently is required to use hands, fingers and arms. The individual is required to lift heavy equipment (80 lbs. or more) and accessories under awkward conditions in potentially dangerous environments. Must be able to work various shifts of up to 12 hours.

    WORKING ENVIRONMENT
    Ability to function well under extreme weather conditions including heat, cold, ice, snow, rain sleet, hail, flooding and other elements. Ability to work under pressure during periods of high volume. The noise level in the work environment may become loud at times. The nature of work will expose the individual to occassional exhaust fumes, fuel fumes and other hazards commensurate with vehicle and truck operations. The individual will be working under the hood of a vehicle near running engines and moving parts. The individual will need to work in awkward positions, including sliding under cars, reaching, stooping, bending and kneeling on a regular basis.

    For consideration for this position, please submit your application and resume to bguerro@colorado.aaa.com or by fax to (303) 761-9776. AAA Colorado is an Equal Opportunity Employer.