Website Questions

There are two login types on AAA.com. Membership and Website registration for web tools like TripTik.

You may login to your membership account on the My Account page. For that, you need your membership number and your billing zip code. If need further assistance with your account, call AAA at 866-625-3601.

To access Web Tools and member only content on the website, you must create a website registration. Again, you will need your membership number to create this login. There is a link to this area on the  My Account page.

Troubleshooting tips for website registration:

The most common issue with logging in to the website is from members who have not set up their website login. Also, if you haven’t logged in within the last year, your website login might have been disabled for security reasons. In either of these cases, you can create your aaa.com login here.

If you cannot remember your password click the “I forgot my password link”. If this process is unable to locate your web account, you will need to create one here.

The first 6 digits of your member number should be 429 006. If the first 6 digits of your member number are different than this, then you are a member of another AAA club and will need to visit their website to access your online account.

To access a different AAA website, please complete the following steps:
1. Visit www.aaa.com/stop
2. Enter the zip code of the area you are trying to reach

This will redirect you to the AAA website in that area.

If you are certain that you have registered an online account, and have attempted the “Forgot Password” but still cannot login, please call member services at 866-625-3601.


There is no log out button on the website. If you close your internet browser, you will be logged out.


To access member only content and savings, you must register with the website. You will need a valid member number and email address.


If you are within the state of Colorado, you should automatically be redirected to the AAA Colorado website.

To access another AAA website, please complete the following steps:
1. Visit www.aaa.com/stop
2. Enter the zip code of the area you are trying to reach

This will redirect you to the AAA website in that area.


Membership Questions

You can use the Emergency Road Service (ERS) benefits as soon as your membership payment is processed (usually 24 hours). There may be a fee for members wanting to join and use roadside assistance the same day. Call 800-AAA-HELP or use the web site to request service.


Any household members added to your AAA membership (associate members) receive the same benefits as you. Please note that your benefits do not extend to other members of your household or family unless they are added to your AAA membership. Your roadside benefits do apply to you as a passenger, though, so you are covered no matter who is driving!


Click here to view the differences in membership benefits.

The biggest difference is in the Emergency Road Service benefits.

AAA’s Basic membership provides 4 miles of towing in any direction from the disablement.
If you wish to be towed to your favorite mechanic — and he is located more than 4 miles from the breakdown — mileage charges of may be incurred.

AAA’s PLUS and PLUS RV memberships provide 100 miles of towing in any direction from the disablement. PLUS members also get increased services like fuel delivered at no charge when you are out of gas, increased auto locksmith services and more.

AAA’s PREMIER and PREMIER RV membership provides 200 miles of free towing for one of your four service calls per household. PREMIER members get even more benefits like home lockout service, one day car rental with a breakdown and enhanced travel services.


TBD Answer


If AAA assistance was available but not requested, the assistance may be limited to amount AAA would normally have paid.

To request reimbursement for Roadside Assistance, submit proof of payment within 90 days of service. AAA may adjust or deny reimbursement for service provided by individuals or companies not normally engaged in providing Roadside Assistance for AAA organizations. Members will not be reimbursed for services for certain police controlled tows involving violation of laws.

Send reimbursement requests for Roadside Assistance to:
AAA Colorado
Attn: Reimbursements
4100 E. Arkansas Ave.
Denver, CO 8022


Don’t confuse ‘towing mileage’ with ‘distance to the disablement’. AAA will travel any distance to get TO a stranded member.

Once there, AAA’s Basic membership provides four miles of free towing in any direction from the disablement. That’s sufficient to get you to a repair facility in most cases. We can even search for AAA Approved Auto Repair facilities near you if you desire.

If you wish to be towed to your favorite mechanic — and he is located more than 4 miles from the breakdown — mileage charges may be incurred. AAA’s PLUS and PLUS RV membership provides for 100 miles of towing in any direction from the disablement. Upgrade to Plus today!


AAA does not cover towing INTO impound, but we would probably be able to tow it out for you once all charges against the car are paid. You will have to be present at the impound lot to take possession of the vehicle–AAA cannot do that for you.

AAA would then tow the car from the impound lot 4 miles if you are a basic AAA member, or 100 miles if you are a AAA PLUS member.


EnCompass is an award-winning magazine which features local and regional events, travel promotions, member discounts and automotive news. This magazine is mailed to each household 6 times per year.


If you have just moved to Colorado and have a membership issued elsewhere, know that your AAA card is recognized in all states and you are entitled to all benefits under your specific membership. Your current home-state membership WILL remain active until the current expiration date as printed on your card. You can contact our membership department at 866-625-3601 ext 4750 to update your membership information.

If you have a AAA Colorado membership and have moved out of Colorado, you may simply update your address on your membership. We’ll make sure to let the local AAA office in your area know that you have moved there. Go to My Account and login with your membership number and zip code.

If you have a AAA Colorado membership and have moved within the state, simply update your address on the My Account page.


To get coverage for motorcycles, you will need to upgrade your coverage level to either Plus RV/Motorcycle or Premier RV/Motorcycle. See our Membership Types and Prices to learn more about the different membership levels available.


Automotive Questions

There are no driving schools in Colorado affiliated with AAA. As you consider which driving school to choose, AAA does have some advice for you here. And, if you have a teen learning to drive, be sure to check out AAA’s Keys2Drive, a guide for teen driving with tips and tools for you and your teen, as well as all the state laws about teen driving.


Discounts & Savings Questions

When you sign up for Member Deals, you get special offers delivered to your email inbox daily. If you have an order issue, refund request, or concern about a Member Deal you have purchased, you can:

 

Member Deals Customer Service phone number is 855-222-3245 (option 1

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Insurance Questions

AAA Mexico Insurance Online makes buying Mexico auto insurance fast, easy, and secure. Coverage is available for tourist automobiles, motorcycles, R.V.’s, trailers, and boats in tow.

You must have Mexico Vehicle insurance before you drive into Mexico.

Click here to learn more and purchase your policy online.


Yes, AAA offers pet insurance through Healthy Paws Pet Insurance. Their contact information is as follows:

WEBSITE: www.healthypawspetinsurance.com/aaacolorado
PHONE: 1-800-453-4054 (Mon-Fri, 7am -7pm PT and Saturday, 9am – 5pm)
Mention promo code: AAA Colorado
FAX: 1-888-228-4129
EMAIL: info@healthypawspetinsurance.com
CLAIMS: claims@healthypawspetinsurance.com
ADDRESS: Healthy Paws Pet Insurance, P.O. Box 50034, Bellevue, WA 98015

Any questions regarding plan benefits, payments, or claims should be directed to Healthy Paws using one of the methods above.


You don’t have to be a member to get help from a AAA Insurance agent. We have great insurance products for both members and non-members. We do often have an extra discount available to AAA members, though. Many times, our insurance customers find that getting a AAA membership provides enough discount to make it worth while. Learn more about our insurance offerings online, or call 800-251-7189 to talk to an agent.


Office Questions

AAA Colorado offices can be found here. Or, to search for AAA offices across the country, click here.


Thanks for your interest in AAA. We have a very active population of AAA members in towns all over the state – many of them not served by a local office. Our investment in telephone technology and the Internet have paid off big for those members. We are very much a part of their lives. The services you are most likely to use can be accessed as follows: Automotive Services has several Approved Auto Repair (AAR) facilities in your area. Check the website under Auto Repair & Maintenance for their names. Members can call for Roadside Assistance using 1-800-AAA-HELP. Members can access nearly all travel and insurance products on here at AAA.com and by telephone at 866-625-3601. Maps, TourBooks and TripTiks can be ordered on AAA.com. It will take 10 days to two weeks for materials to arrive. Or, the new Internet TripTik can be designed online and printed right on your home computer. As always, AAA will continue to promote AAA membership in all parts of the state. If the membership base in any area grows to the point that a Member Store is economically feasible, we will consider plans for expansion there.


Travel Questions

If you recently stayed at a AAA Approved hotel and wish to provide feedback, click here.


To get started on your passport, see the following information from the US government website.

AAA Colorado can also take passport photos.
How long will it take the Government to process a passport application?

When do I need a passport? If you are traveling out of the United States, even to Canada and Mexico, you will need a passport. Visit the US Government website to keep up with the latest passport requirements.


Effective June 1, 2009, all United States citizens will be required to have either a Passport Book or Passport Card for travel. Passport Books are valid for land, air, and sea travel; Passport Cards are only valid for land travel. Visit the US Government website to keep up to date with the newest passport requirements.

Many nations will accept your U.S. driver license if you are driving outside the country, but rental car agencies will usually require an International Driving Permit to rent a vehicle.