Booking and Travel Terms and Conditions Contract
Welcome to the 2019 Broncos Champions Cruise presented by AAA Travel. This document contains an IMPORTANT NOTICE TO GUESTS for the Cruise concerning important regulations and limitations with respect to this Cruise between you and the companies booking or chartering the Cruise and programming the Cruise events. The company is AAA Colorado. It is IMPORTANT that you carefully read all terms of this Contract paying particular attention to Section 1 which limits our liability and your rights to sue, cancel and refund. Please retain this document for your reference. Also, as Royal Caribbean Cruises herein referred to as “CRUISE LINE” is the carrier for the Cruise, you as a passenger on their ship will be subject to certain limitations as more specifically set forth in the Ticket Contract at the time you complete your registration to become a passenger on the ship. If you would like to review the Ticket Contract terms and conditions set by Royal Caribbean CRUISES, please read more at: https://www.royalcaribbean.com/terms-and-conditions/digital-terms-of-use-and-end-user-license-agreement#0 Therefore, your 2019 Broncos Champions Cruise is subject to this document (“Booking Contract”) between you and AAA Colorado and the Ticket Contract between you and “CRUISE LINE”. Both documents contain important limitations on your rights and are legally binding documents. Please read carefully all the terms of these contracts.
UNDER NO CIRCUMSTANCES DOES THIS CONTRACT PROVIDE FOR AN AGREEMENT BETWEEN YOU AND ANY SPORTS TEAM. FURTHER, YOU, AS A GUEST, ACKNOWLEDGE THAT THE CRUISE PROMOTED AND IDENTIFIED PERSONS, PLAYERS, FORMER PLAYERS, ARTISTS AND ENTERTAINERS AFFILIATED WITH THE CRUISE AND THE OTHER PROMOTED PERSONS APPEARING IN CRUISE ADVERTISEMENTS (collectively “PROMOTED PERSONS”) ARE SUBJECT TO CHANGE FOR ANY REASON AND/OR LIMIT THEIR PARTICIPATION OR AVAILABILITY DURING THE CRUISE. NO REFUNDS, DISCOUNTS OR SETOFFS ARE AVAILABLE FOR ANY REASON REGARDING THE AVAILABILITY OF THE "PROMOTED PERSONS".
Section 1. Overview
This Booking and Travel Terms and Conditions Contract (the “Booking Contract”) describes the terms and conditions that will apply to the relationship between you and AAA Colorado with respect to the Cruise and Events particular to the 2019 Broncos Champions Cruise covered by this agreement. Except as otherwise provided herein, this agreement supersedes any other written or oral representations or agreements relating to the subject matter of this Booking Contract. Each guest and passenger specifically agrees that the provisions provided by AAA Colorado and its partners are included within the terms and conditions noted and that AAA Colorado and its partners shall be entitled to the benefit of all the rights, terms, conditions, and limitations granted by CRUISE LINE, pursuant to its ticket contract as a charterer of the vessel as through AAA Colorado. The term Guest and Passenger describes you as the customer as applicable to the Booking Contract (with AAA Colorado.) and the Ticket Contract (with “CRUISE LINE”).
Section 2. Booking Contract.
By making this reservation, or by acceptance and/or use of the registration process in booking a cruise onboard a CRUISE LINE vessel, the person named thereon as passenger, each passenger and guest on the same reservation, each acknowledges he or she has read, and understands each term, condition, and provision of these terms and conditions and agrees to be bound thereby. In addition, the making of this reservation by or the acceptance and/or use of the registration process issued by AAA Colorado by the persons named as Guests shall be deemed to be an acceptance and agreement by each person to all the additional Terms and Conditions set forth herein. You acknowledge and expressly agree that AAA Colorado and affiliated third parties are acting solely in their capacity as tour operators, brokers and independent contractors arranging this cruise and that AAA Colorado and its third party partners have no right or ability to control or direct the operational or navigational activities of the vessel or crew in any manner whatsoever whether aboard the ship or ashore, including without limitation persons furnishing services to the vessel or to the passengers including shore side excursions, personnel, or contractors, embarkation and disembarkation to and from the vessel, conditions of the vessel and its equipment.
Section 3. Cancellation by Name Talent/Substitution or Modification of Programs
While specific celebrities, players, current and former team members, coaches, and personnel (“VIP Attendees”) have agreed to attend the cruise and be involved in onboard programs, AAA Colorado and its third party partners shall not be liable for failure of any VIP Attendees to attend, whether or not said person is announced in any materials relating to the cruise. Additionally, while specific Cruise- or other special events will be announced, including some that are subject to capacity limits, reservations, additional fees, and or specific accommodation levels, AAA Colorado and its third party partners shall not be responsible for the inability to hold any such program due to any reason, beyond the refund of any reservation fees paid for such a program. Autograph sessions will be scheduled with some and not necessarily all VIP Attendees at which Guests may obtain autographs from VIP Attendees. Guest acknowledges that Guest is not guaranteed autographs from any or all VIP Attendees without the purchase of an Autograph Pass. Guests will receive a complimentary Cruise lanyard which will serve as their “ticket” into special events. Extra lanyards will not be available on board. Lost, stolen, or misplaced lanyards will not be replaced. Guest agrees, acknowledges and understands no warranty is provided to the Guest that any such program or event will be available to any individual guest. Guest agrees to hold harmless any and all parties involved including the AAA Colorado, teams and the individual Promoted Persons from any liability due to a change in scheduled events, cancelled events or other reasons of unavailability. No party shall be held liable to the Guest for any loss to the passenger or others to the extent that such performance is prevented or loss is caused by Acts of God, war, fire, collision, directions of underwriters, arrest, order or restraint by any government agency or official acting under the color of authority, acts of terrorism, labor disturbances or disputes, civil commotion, weather conditions and considerations of the safety of the vessel (for which the Master shall be the sole judge), breakdowns of or damage to the vessel’s hull or machinery, requisition of the vessel by government authority, illness, death of a family member or other cause or circumstance beyond AAA Colorado and its third party partners reasonable control. In the event of any failure of any VIP Attendee described above to participate in the cruise, AAA Colorado may, at their sole discretion, engage a replacement VIP Attendee and/or change, postpone, or terminate any portion of the program. In such case, AAA Colorado shall have no liability to any passenger for any loss, damage or expense whatsoever by reason of such change.
Section 4. Changes in Reservations
Any changes in bookings may be made by any person(s) financially responsible for the online reservation system. Lead guests transferring their reservation to another name will result in a $50 lead guest name change. Name changes are permitted until March 15, 2019 for 2nd, 3rd, 4th and 5th guests. Any changes will need to be made by calling AAA Colorado at 1-800-915-1725. If the change is permitted, AAA Colorado will make the adjustment. Please note that name change fees $50 may apply when changes are made after March 16, 2019.
Section 5. Payment Schedule, Amounts and Method
At the time of booking, a minimum non-refundable deposit of $250 per guest will be charged. Cruise guests will have the option to 1. Pay in full for the cruise at the time of booking or 2. Enter into an interest free payment plan with AAA Colorado. Guests opting for the interest free payment plan agree that the card on file will be automatically charged on the 1st or 15th of every month, depending on the date of the sale. Payments will be equally divided over the remaining number of months between the date of the sale and March 15, 2019. A small payment plan fee of $2.50 will apply to each monthly payment.
Please note that by completing your booking on the 2019 Broncos Champions Cruise, you are agreeing to make payments for the cruise, any added fees, and optional items such as travel insurance, airfare, VIP add on items and pre- or post-cruise hotel stays.
5.2—Guests Payment Method. All Guest payments contemplated hereunder may be made with an accredited credit card company. No booking is complete until the payment is received and confirmed by the Guests identified financial institution.
5.3—Changes in Guests Payment Method. Guests are responsible for informing AAA Colorado at 1-800-915-1725, the exclusive booking agent for the 2019 Broncos Champions Cruise, of any changes to and/or updated credit card or other payment method information. In the event the Guest’s selected payment method cannot be processed for any reason a $35 fee will be charged. AAA Colorado will attempt to contact the Guest to obtain updated information at which time the Guest will have two (2) business days to reply with valid payment. Should that period pass without AAA Colorado receiving a valid payment method, AAA Colorado may elect to resell the stateroom(s) identified with that reservation number to waitlisted customers or the general public.
Section 6. Booking Cancellation and Modification Policy
Each passenger acknowledges that the cruise may be cancelled for any reason at which point a full refund would be granted. AAA Colorado, Cancellation Policy supersedes the policies of the “CRUISE LINE” Ticket Contract. Cancellation fees for cruise reservations as well as any refund due to the Guest for a cancellation will be assessed according to the date of cancellation, as noted in the Cancellation Fee Schedule below and will apply to all Guests on the reservation. Cancellations must be made by sending a request via email to firstname.lastname@example.org.A change in reservation, but not a total cancellation, such as a stateroom category downgrade, may result in a change fee of $100. Adding an additional guest to an existing reservation may result in a cabin location change and a fee of $50.
Please be advised that no refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise. Also, no refunds will be given for cruise no-shows. Requests for refunds must be made in writing to email@example.com.
CANCELLATION FEE SCHEDULE: $250/per person deposit is non-refundable
Cancel on or before September 30, 2018: 75% refund
Cancel between September 30, 2018 to December 31, 2018: 50% refund
Cancel between December 16, 2018 to March 15, 2019: 25% refund
Cancel after March 16, 2019: No refund--please refer to your travel insurance
Passenger further expressly acknowledges that AAA Colorado highly recommends travel/cancellation insurance for each passenger. Guest acknowledges and agrees that he/she bears the sole responsibility to purchase travel/cancellation insurance.
Section 7. Stateroom Number Assignments
Approximately between four to six (4-6) weeks, or earlier, before the sailing date, you will receive an email confirming your stateroom number and booking number for the cruise. The email will contain directions on how to register with “CRUISE LINE” online in order to print your boarding documents for embarkation day, sign up for shore excursions, and register a credit card for onboard purchases. All guests are required to complete this online registration prior to cruising. Adults will be responsible for registering the minors in their party. Every passenger must be registered with “CRUISE LINE” before the sailing date. While guests may indicate cabin, location, deck or other preferences on their Booking Form, the Cruise line and AAA Colorado and its third party partners cannot guarantee the availability of any specific stateroom, deck or location to a booking.
Section 8. Who May Sail
Guests represent and acknowledge that he/she and individuals traveling with Guest are fit for travel and that such travel will not endanger themselves or others. Additionally, Guests understands that “CRUISE LINE” and AAA Colorado shall have the right to deny boarding for any violations of any of the policies set forth in this Section 8 without any liability for refund, compensation, loss or damages to the Guest or those traveling with the Guest.
Guests eligible to sail include the following and subject to following restrictions:
- Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise, June 14, 2019, may sail.
- Women, who will be less than 24 weeks into their pregnancy on the day of departure and for the duration of the cruise, may sail. This policy is due to the risk of premature labor. Pregnant women must have a letter from their doctor (on the physician’s letterhead) stating how far along (in weeks) their pregnancy will be at the beginning of the cruise, that mother and baby are in good health and fit to travel, and that the pregnancy is not high-risk. This letter is required no less than 6 weeks prior to sailing. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy.
- Any Guest under the age of 18 shall be considered a minor and must travel with a parent or legal guardian.
- Adults aged twenty-one or older may sail. The Cruise Line shall refuse boarding to any guest under the age of twenty-one unless the guest is:
- traveling in the same stateroom with an individual twenty-five years or older; or
- traveling in the same stateroom with their spouse (proof of age and/or proof of marriage are required).
- traveling with a parent or guardian in an accompanying stateroom.
Section 9. Documentation
Proper travel documentation, a valid passport or a government issued original (not a copy) Birth Certificate and a laminated government issued picture ID with photo, legal name and date of birth, is required at embarkation and throughout the cruise and is the responsibility of the guest. Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of the cruise fare will be issued. For further information see the U.S. Customs and Border Protection website. Travel documents (passports) must be valid up to 6 months from the date of disembarkation. The requirements above are for US citizens; non-US nationals may require entry visas in addition to their valid passports. Please check with the US Department of State and Mexican Government websites for current visa requirements.
Section 10. Cruise Fare
Cruise rates on the booking website are calculated based on double occupancy; inclusions, exclusions and additional taxes and fees are detailed in the Booking Form. The cost for third and fourth passengers sharing a stateroom with two full fare passengers will be as noted on the registration site under cabin information. Rates are the same regardless of age of passengers or cabin type.
Gratuities and Taxes
Taxes & Fees: Port taxes, government fees, booking and processing fees total $149.00 per person.
Gratuities: For all non-suite staterooms and junior suites, gratuities must be pre-paid for the Group on or before the Final Payment Day at a rate of $72.50 per person for the entire cruise; this includes gratuities for the stateroom steward, head waiter, waiter and assistant waiter.
For all suite staterooms, (except junior suites), gratuities must be pre-paid for the Group on or before the Final Payment Day at a rate of $87.50 per person for the entire cruise; this includes gratuities for the stateroom steward, head waiter, waiter and assistant waiter.
The Cruise line reserves the right to impose a fuel supplement if the Cruise line does so fleetwide for all Guests. In such event, the Guests may be subject to following additional costs if imposed by the Cruise line. Fuel Surcharge is not to exceed $10 per guest, per day for Guest 1 and 2 in stateroom. For 3rd and 4th Guests, shall not exceed $5 per guest per day.
AAA Colorado may offer a partner hotel in the Houston/Galveston area with a group rate for guests booking through AAA Colorado in conjunction with the cruise. Pricing for rooms at the host property, any additional charges for services, taxes or fees will be available to cruise guests upon request. AAA Colorado cannot guarantee availability of rooms at any hotel, nor can AAA Colorado guarantee entry to any Cruise-related program that may take place at the host hotel.
Section 12. Services not included
Transportation to and from the cruise, hotel accommodations, ground transfers, optional cancellation insurance, shore excursions, any items of a personal nature such as laundry, gift shop, telephone calls, Internet services, specialty restaurant dining and beverages not on the included menu (bottled water, juices, specialty coffees, alcohol, etc.), are not included in the cruise fare.
Section 13. Advanced or Delayed Sailings
In the event of strike, lockouts, riots or stoppage of labor from whatever causes, or for any other reason whatsoever beyond the control of AAA Colorado or “CRUISE LINE”, “CRUISE LINE” in its sole discretion may cancel, advance, or postpone any scheduled sailing or call at any port and may (but is not obligated to) substitute another vessel, and neither CRUISE LINE nor AAA Colorado shall be liable for any loss whatsoever to passengers by reason of such cancellation, advancement, postponement, or substitution.
Section 14. Photography/Video
You acknowledge CRUISE LINE, AAA Colorado and its promotional partners have the exclusive right to capture photographic, video and other visual portrayals of passengers in any medium of any nature whatsoever and the foregoing entities may use and re-use, publish and/or broadcast the foregoing photographs, images, videos, quotes, summaries, biographies and/or excerpts, in whole or in part, individually or in conjunction with other photographs, images, videos, text, quotes, summaries, biographies and/or excerpts, in videotapes, broadcasts, on websites, and/or in newspapers, magazines, brochures, advertisements, press releases, training materials and other articles and in such medium and format, at such locations and for such purposes, as may be approved by the entities, in connection with the entities’ ongoing business, trade, promotional and/or advertising activities.
Guest acknowledges that all rights in the foregoing photographs, images, videos, quotes, summaries, and/or excerpts will belong to the entities, that Guest will not have any rights in any of them, and that the entities will not have any obligation to pay any money to Guest or provide Guest with any products, services or compensation in connection with any of them or in connection with the entering into this Agreement. Guest agrees that the entities may use your likeness, voice and/or image in connection with any of the foregoing photographs, images, videos, quotes, summaries, biographies and/or excerpts, if the entities so choose.
GUEST HEREBY RELEASES AND DISCHARGES THE ENTITIES AND EACH ENTITIES EMPLOYEES, AGENTS AND REPRESENTATIVES FROM ANY AND ALL CLAIMS AND DEMANDS THAT MAY ARISE OUT OF OR IN CONNECTION WITH THE USE OF ANY OF THE FOREGOING PHOTOGRAPHS, IMAGES, VIDEOS, QUOTES, SUMMARIES, BIOGRAPHIES AND/OR EXCERPTS.
Conversely, while guests are free to capture video, photo and audio recordings during the cruise for their personal use, such images or recordings may not be used for any commercial purpose whatsoever without the express written permission of AAA Colorado and the Denver Broncos Football Club.
Section 15. Fan Code of Conduct
AAA Colorado and the Denver Broncos Football Club have partnered together to offer this unique fan experience. All participants are expected to abide by the standards of behavior as outlined in our Fan Code of Conduct as well as the CRUISE Line code of conduct policy. The Fan Code of Conduct requires guests to refrain from the following: Behavior that is unruly, disruptive or illegal in nature, verbal or physical harassment or intimidation of opposing team fans, Foul, obscene, threatening, offensive or abusive language, gestures or actions and conduct that endangers any other person. At all times, participants of the 2019 Broncos Champions Cruise must follow the direction of AAA Colorado and/or Denver Broncos Staff superseded by the instructions of the CRUISE LINE. Violators of the Fan Code of Conduct will have access limited or full exclusion of activities during 2019 Broncos Champions Cruise. Any violation of the Fan Code of Conduct will not warrant any refund for monies paid towards any activity or cruise fare.
Section 16. Release of Liability
In consideration of the risk of injury while participating in 2019 Broncos Champions Cruise and special activities ("Activities"), and as consideration for the right to participate in the Activities, I hereby, for myself, my heirs, executors, administrators, assigns, or personal representatives, knowingly and voluntarily release of liability and waive any and all rights, claims or causes of action of any kind whatsoever arising out of my participation in the Activities, and do hereby release and forever discharge AAA Colorado, their affiliates, managers, members, agents, attorneys, staff, volunteers, heirs, representatives, vendors, partners, predecessors, successors and assigns, for any physical or psychological injury, including but not limited to illness, paralysis, death, disease, damages, economical or emotional loss, that I may suffer as a direct result of my participation in the aforementioned Activities, including traveling to and from an event related to this Activities.
I am voluntarily participating in the Activities entirely at my own risk. I am aware of the risks associated with traveling to and from as well as participating in this Activities, which may include, but are not limited to, physical or psychological injury, pain, suffering, disease, illness, disfigurement, temporary or permanent disability (including paralysis), economic or emotional loss, and death. I understand that these injuries or outcomes may arise from my own or others' negligence, conditions related to travel, or the condition of the Activities location(s). Nonetheless, I assume all related risks, both known or unknown to me, of my participation in this Activities, including travel to, from and during this Activities.
I agree to indemnify and hold harmless AAA Colorado against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by me or anyone on my behalf, including attorney's fees and any related costs, if litigation arises pursuant to any claims made by me or by anyone else acting on my behalf. If AAA Colorado incurs any of these types of expenses, I agree to reimburse AAA Colorado.
In the event that I should require medical care or treatment, I agree to be financially responsible for any costs incurred as a result of such treatment. I am aware and understand that I should carry my own health insurance.
In the event that any damage to equipment or facilities occurs as a result of my or my family's willful actions, neglect or recklessness, I acknowledge and agree to be held liable for any and all costs associated with any actions of neglect or recklessness.
I agree to indemnify and hold harmless AAA Colorado and any vendors, partners, talent, employees, agents, staff, volunteer and representatives for any loss or injury involving alcohol consumption.
I acknowledge that AAA Colorado, and their directors, officers, volunteers, representatives and agents are not responsible for errors, omissions, acts or failures to act of any party or entity conducting a specific event or activities on behalf of AAA Colorado.
I acknowledge that some Activities may involve a test of a person's physical and mental limits and may carry with it the potential for death, serious injury, and property loss. The risks may include, but are not limited to, those caused by terrain, facilities, temperature, weather, lack of hydration, condition of participants, equipment, vehicular traffic and actions of others, including but not limited to, participants, volunteers, spectators, coaches, event officials and event monitors, and/or producers of the event.
I acknowledge that I have carefully read and fully understand this release of liability. I expressly agree to release and discharge AAA Colorado and all of its affiliates, managers, members, agents, attorneys, staff, volunteers, heirs, representatives, predecessors, successors and assigns, from any and all claims or causes of action and I agree to voluntarily give up or waive any right that I otherwise have to bring a legal action against AAA Colorado for personal injury or property damage.