Frequently Asked Questions (FAQ)
To access your membership account online, you must first create an online account. You will need your membership number and ZIP Code to create an account.
Troubleshooting tips for acessing your online account:
- One of the most common problems members encounter is that they haven't created an online account. If your last login was before June 21, 2017, you will need to create a new online account. AAA's old account system required only your membership number and a ZIP Code. We have now retired that account management method.
- The second most common problem is forgotten passwords. If you cannot remember your password, click the “I forgot my password link.” If this process doesn't work, create a new password here. If you don't receive an email from us, you may have been unsubscribed from our mail server. To reinstate your email subscription, visit Colorado.AAA.com/enewsletters, then enter your email address and click 'Reinstate Subscription' at the bottom of the page. Afterwords, try resetting your password again and you should receive the password reset email from us.
- The first 6 digits of your member number should begin with 429 006. If the first 6 digits of your member number are different than this, then you are a member of another AAA club and will need to visit the other club's website to access your account.
- To access a different AAA website, visit AAA.com/stop and enter the zip code of your billing address. This will redirect you to your AAA website.
- If you are certain that you have registered an online account that uses an email address and a password, and have attempted the 'Forgot Password' but still cannot login, please email us or call Membership Help during business hours at 866-625-3601.
From any page of the Colorado.AAA.com website, click on 'My Account' in the top right of the blue header. When you reach the account page, there is a 'Log Out of AAA.com' text link on the right hand side.
To access member only content and savings, you must create an online account and be logged in to the website. You will need to provide your member number, an email address and your ZIP Code to create an online account.
AAA has different websites for different regions of North America. If your home/billing address is in the state of Colorado, you are a member of AAA Colorado. When you visit AAA.com and enter your Colorado ZIP Code, you will be automatically redirected to the AAA Colorado website at Colorado.AAA.com.
If your home/billing address is in another State, you are probably on the wrong AAA website. To get to the right website, visit AAA.com/stop, enter your billing ZIP Code, and you will be redirected automatically to the correct AAA website where your membership account resides.
There is no waiting period. You can use your Emergency Road Service benefits for a tow of up to 7 miles as soon as you become a member. If your tow is more than 7 miles, you must join at the appropriate membership level, but there will be an same-day membership fee in addition to your AAA membership. Same-day membership fees are $145 for Plus membership, $395 for Plus RV membership (up to 100 miles), $245 for Premier membership or $595 for Premiere RV (up to 200 miles one-time per year).
Call <a href="tel:800-222-4357">800-AAA-HELP</a> or use the web site to request service.
Your benefits do not extend to other members of your household or family unless they are added to your AAA membership. Your roadside benefits do apply to you as a passenger, though, so you are covered no matter who is driving. Any household members added to your AAA membership (associate members) receive the same benefits as you.
Visit the Compare Membership Levels page to see a comparison chart of different membership levels and associated benefits.
The most signficant difference is the Emergency Road Service benefits associated with different membership levels.
AAA’s Basic membership provides 7 miles of towing in any direction from the disablement. If you wish to be towed to your favorite mechanic — and he is located more than 7 miles from the breakdown — additional mileage charges of may be incurred.
AAA’s PLUS and PLUS RV memberships provide 100 miles of towing in any direction from the disablement. PLUS members also get increased services like fuel delivered at no charge when you are out of gas, increased auto locksmith services and more.
AAA’s PREMIER and PREMIER RV membership provides 200 miles of free towing for one of your four service calls per household. PREMIER members get even more benefits like home lockout service, one day car rental with a breakdown and enhanced travel services.
If AAA assistance was available but not requested, the assistance may be limited to amount AAA would normally have paid.
To request reimbursement for Roadside Assistance, submit proof of payment within 90 days of service. AAA may adjust or deny reimbursement for service provided by individuals or companies not normally engaged in providing Roadside Assistance for AAA organizations. Members will not be reimbursed for services for certain police controlled tows involving violation of laws.
Send reimbursement requests for Roadside Assistance to:
6061 South Willow Drive
Greenwood Village, CO 80111
Don’t confuse ‘towing mileage’ with ‘distance to the disablement.’ AAA will travel any distance to get TO a stranded member.
Once there, AAA’s Basic membership provides seven miles of free towing in any direction. That’s sufficient to get you to a repair facility in most cases. We can even search for AAA Approved Auto Repair facilities near you.
If you wish to be towed to your favorite mechanic — and they're located more than 7 miles from the breakdown — mileage charges may be incurred. AAA’s PLUS and PLUS RV membership provide for 100 miles of towing in any direction. Upgrade to Plus today!
AAA does not cover towing INTO impound, but we would probably be able to tow it out for you once all charges against the car are paid. You will have to be present at the impound lot to take possession of the vehicle–AAA cannot do that for you.
AAA would then tow the car from the impound lot 4 miles if you are a basic AAA member, or 100 miles if you are a AAA PLUS member.
EnCompass is our award-winning magazine which features local and regional events, travel promotions, member discounts and automotive news. This magazine is mailed to each household 6 times per year.
If you have just moved to Colorado and have a membership issued elsewhere, know that your AAA card is recognized in all states and you are entitled to all benefits under your specific membership. Your current home-state membership WILL remain active until the current expiration date as printed on your card. You can contact our membership department at 866-625-3601 ext 4760 to update your membership information.
If you have a AAA Colorado membership and have moved out of Colorado, please call us to update your address on your membership. We’ll make sure to let the local AAA office in your area know that you have moved there. Please give us a call at 303-753-8800 or 877-244-9790 and select option 2 at the greeting for Membership and we would be happy to assist you.
If you have a AAA Colorado membership and have moved within the state, simply update your address on the My Account page.
To get coverage for motorcycles, you will need to upgrade your coverage level to either Plus RV/Motorcycle or Premier RV/Motorcycle. See our Membership Types and Prices to learn more about the different membership levels available.
There are no driving schools in Colorado affiliated with AAA. As you consider which driving school to choose, AAA does have some advice for you here. And, if you have a teen learning to drive, be sure to check out AAA’s Keys2Drive, a guide for teen driving with tips and tools for you and your teen, as well as all the state laws about teen driving.
AAA Mexico Insurance Online makes buying Mexico auto insurance fast, easy, and secure. Coverage is available for tourist automobiles, motorcycles, R.V.’s, trailers, and boats in tow.
You must have Mexico Vehicle insurance before you drive into Mexico.
Click here to learn more and purchase your policy online.
Yes we do have two pet insurance carriers to choose from, Healthy Paws and Pets Best. Both companies have a variety of plans to choose from. Information for both companies is below.
|PHONE:||1-800-453-4054 (Mon-Fri, 7am -7pm PT and Saturday, 9am – 5pm)
Mention promo code: AAA Colorado
|ADDRESS:||Healthy Paws Pet Insurance, P.O. Box 50034, Bellevue, WA 98015|
Any questions regarding plan benefits, payments, or claims should be directed to Healthy Paws using one of the methods above.
This free benefit covers up to $1,000 in veterinary bills annually after a $200 deductible if your pet is injured while riding in a vehicle with you. AAA members also get a 5% discount when you upgrade to a full accident and illness plan to cover issues that occur outside your vehicle. Click Here To learn more and sign up.
No-Cost Pet Insurance Exclusively for AAA Members
Pets Best offers FREE in-auto accident coverage protecting your cats and dogs from injury while riding with you.
You don’t have to be a member to get help from a AAA Insurance agent. We have great insurance products for both members and non-members. We do often have an extra discount available to AAA members, though. Many times, our insurance customers find that getting a AAA membership provides enough discount to make it worth while. Learn more about our insurance offerings online, or call 800-251-7189 to talk to an agent.
Thanks for your interest in AAA. We have a very active population of AAA members in towns all over the state – many of them not served by a local office. Our investment in telephone technology and the Internet have paid off big for those members. We are very much a part of their lives. The services you are most likely to use can be accessed as follows: Automotive Services has several Approved Auto Repair (AAR) facilities in your area. Check the website under Auto Repair & Maintenance for their names. Members can call for Roadside Assistance using 800-AAA-HELP. Members can access nearly all travel and insurance products on here at AAA.com and by telephone at 866-625-3601. Maps, TourBooks and TripTiks can be ordered on AAA.com. It will take 10 days to two weeks for materials to arrive. Or, the new Internet TripTik can be designed online and printed right on your home computer. As always, AAA will continue to promote AAA membership in all parts of the state. If the membership base in any area grows to the point that a Member Store is economically feasible, we will consider plans for expansion there. When calling 800-AAA-HELP, your location may be obtained to route your call to the nearest AAA Roadside Assistance Center.
To get started on your passport, see the following information from the US government website.
AAA Colorado can also take passport photos.
How long will it take the Government to process a passport application?
When do I need a passport? If you are traveling out of the United States, even to Canada and Mexico, you will need a passport. Visit the US Government website to keep up with the latest passport requirements.
Effective June 1, 2009, all United States citizens will be required to have either a Passport Book or Passport Card for travel. Passport Books are valid for land, air, and sea travel; Passport Cards are only valid for land travel. Visit the US Government website to keep up to date with the newest passport requirements.
Many nations will accept your U.S. driver license if you are driving outside the country, but rental car agencies will usually require an International Driving Permit to rent a vehicle.
There are many reasons, but one likely possibility is that you need to update your browser.
To protect the privacy of information transmitted over the internet, AAA Colorado recently updated its security protocol to TLS 1.2. Older versions are more susceptible to threats.
The AAA Colorado website should function normally. However, some transactions may be disrupted for users accessing the website with older browser versions.
If you encounter an error message during an online transaction, try updating your browser.
For instructions on how to update your browser, visit computerhope.com/issues.