March 28, 2020
Weathering a Pandemic
Joe Maloney, Vice President of Travel
“Well I’m back in the good old USA, it was quite a challenge but I’m finally here. I just wanted to thank you and your team for all the help and encouragement that you gave me, you were a light in the darkness and I can’t thank you enough. You all went above and beyond and I will be forever grateful.” -Tony
“Thanks so much for keeping us informed. You are our travel angel. So glad we decided to work with you.” -Jan
“Eda has been remarkable in handling our trip and the repercussions that have arisen. We are so grateful that she was our travel agent and so helpful working with us and our daughter who originally booked the trip. Thank you and we will be back to AAA for trips in the future.” -Ted
“MaryAnn helped this timid traveler book a 10-day trip to Stockholm, Sweden to visit my brother for his special birthday. I was scheduled to leave April 5, 2020. Coronavirus changed everything. I alerted my carrier that I was in the vulnerable population and emailed my doctor’s letter. Nothing. That’s when I contacted MaryAnn. ‘Help!’ Not only did she say she would help me, she said she was happy to do it. The carrier is giving me a full refund. And when the world is out of danger, I will rebook my flight with MaryAnn. I trust her with my life.” – Andrea
The COVID-19 challenge has affected every aspect of daily life in America. It has also impacted almost every industry, and one of the hardest hit is the travel industry – including here at AAA Colorado.
But as you can see from the above emails from our members, we are here for you. Our entire travel team is set up to work remotely and are working tirelessly to keep our travelers safe and informed. We are facing this challenge head on by proactively reaching out to travelers whose plans have been affected by closures and cancellations and by extending our hours through the weekends so that no call goes unanswered. Our AAA Travel Agents are helping travelers navigate through all the uncertainty with experience, guidance and support. We stand ready with a dedicated team to answer any questions you may have.
I can promise you two things. First, things will eventually return to normal. Second, when they do, nobody will be in a better position to book world-class travel than AAA Colorado.
Extraordinary times call for extraordinary customer service. That’s what we have always done, that’s what we are doing now, and that’s what we will continue to do when this crisis is over. Because that’s just how we do business.
Vice President of Travel
March 12, 2020
It’s no secret that the travel outlook as it relates to the global coronavirus challenge is changing on a daily – and almost hourly – basis. That’s why AAA Colorado is proud to have earned your trust as a reliable, informed, and informative advocate for our customers.
The foundational principle of the travel industry is keeping people safe. To that end, the industry relies on the guidance of public health experts around the world. Those experts are increasingly speaking with one voice: If you have immediate plans for international travel, you should change or postpone those plans – as the global situation is changing too rapidly for the U.S. Department of State to ensure a quick return to the United States should the need arise.
The Centers for Disease Control (CDC) have additionally advised all travelers, and especially those with underlying health issues, to defer cruise ship travel at this time. In response, out of an abundance of caution, many major cruise operators are at this time voluntarily suspending operations.
If you have immediate cruise or international travel plans, the odds are good that they have been or will be affected by restrictions and other developments. Luckily, if you’ve booked travel with AAA Colorado, you have some of the best, most committed agents and advisors in the business working on your behalf. As I write this, our team is reaching out proactively to those who have upcoming travel planned. You’ve likely heard from us already.
I am immensely proud of how this team has stepped up to provide around-the-clock assistance to our travelers who have questions or whose plans will be changing. In this all-hands-on-deck situation, we are responding to your inquiries at a truly exceptional level – and we are extending hours to continue to ensure that no question goes unanswered.
At a time when many travelers are finding long customer service delays and a lot of confusion, AAA Colorado’s team is providing clarity, quickly. That underscores why it is so important that you work with a professional travel agent – as only travel agents can provide the expertise, guidance, and individual attention that you need to affect action and cut through the noise.
That’s also why you choose to work with AAA: Providing safety, security, and peace of mind is at the heart of everything that we do and, because we’ve done it since 1922, nobody does it better than us. No matter what happens next, I pledge that we will continue to go above and beyond in serving our members and customers with integrity.
There is some good news: Even as international travel becomes increasingly complicated, we’re entering the time of year when many book their North American travel plans – and they’re continuing to do that today. There are great experiences to be had closer to home.
No matter what you want to know about travel right now, our travel agents are here and happy to help you out. And as much has changed in the world, what hasn’t changed is our commitment and unique ability to deliver to you the exact travel experience you expect.
As always, we’re here to help.
President & CEO
Questions About Coronavirus and Travel?
AAA Colorado Travel Experts are available to answer any questions you have about current and future travel bookings.
Helping AAA travelers who are affected by travel restrictions is our top priority.
Your concerns matter to us. Please reach out to a Travel Expert with any questions you may have.