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Weathering a Pandemic
Joe Maloney, Vice President of Travel
AAA Colorado

“Well I’m back in the good old USA, it was quite a challenge but I’m finally here. I just wanted to thank you and your team for all the help and encouragement that you gave me, you were a light in the darkness and I can’t thank you enough. You all went above and beyond and I will be forever grateful.” -Tony

“Thanks so much for keeping us informed. You are our travel angel. So glad we decided to work with you.” -Jan

Eda has been remarkable in handling our trip and the repercussions that have arisen. We are so grateful that she was our travel agent and so helpful working with us and our daughter who originally booked the trip. Thank you and we will be back to AAA for trips in the future.” -Ted

MaryAnn helped this timid traveler book a 10-day trip to Stockholm, Sweden to visit my brother for his special birthday. I was scheduled to leave April 5, 2020. Coronavirus changed everything. I alerted my carrier that I was in the vulnerable population and emailed my doctor’s letter. Nothing. That’s when I contacted MaryAnn. ‘Help!’ Not only did she say she would help me, she said she was happy to do it. The carrier is giving me a full refund. And when the world is out of danger, I will rebook my flight with MaryAnn. I trust her with my life.” – Andrea

Dear Traveler,

The COVID-19 challenge has affected every aspect of daily life in America. It has also impacted almost every industry, and one of the hardest hit is the travel industry – including here at AAA Colorado.

But as you can see from the above emails from our members, we are here for you. Our entire travel team is set up to work remotely and are working tirelessly to keep our travelers safe and informed. We are facing this challenge head on by proactively reaching out to travelers whose plans have been affected by closures and cancellations and by extending our hours through the weekends so that no call goes unanswered. Our AAA Travel Agents are helping travelers navigate through all the uncertainty with experience, guidance and support. We stand ready with a dedicated team to answer any questions you may have.

I can promise you two things. First, things will eventually return to normal. Second, when they do, nobody will be in a better position to book world-class travel than AAA Colorado.

Extraordinary times call for extraordinary customer service. That’s what we have always done, that’s what we are doing now, and that’s what we will continue to do when this crisis is over. Because that’s just how we do business.

With gratitude,

Joe Maloney
Vice President of Travel
AAA Colorado

Questions About Coronavirus and Travel?

AAA Colorado Travel Experts are available to answer any questions you have about current and future travel bookings.

Helping AAA travelers who are affected by travel restrictions is our top priority.

Your concerns matter to us. Please reach out to a Travel Expert with any questions you may have.