News: AAA Insurance Customers to Receive Refunds
As Coloradans drive less, 20% premium refunds can provide financial relief.
DENVER (April 14, 2020) – AAA Colorado today announced that its customers with automotive insurance policies will receive premium refunds as Coloradans log fewer miles in response to the governor's "Stay-at-Home" order. All told, refunds totaling $100 million will benefit insurance customers at AAA Colorado and other AAA clubs that partner with CSAA Insurance Group.
"We're committed to helping AAA Members manage life's uncertainties, today and every day," said AAA Colorado spokesman Skyler McKinley. "As many Coloradans face financial hardship during these challenging times, we hope this refund can help provide a measure of relief at a time when our members may need it most."
Customers with an active policy as of April 30 will receive a 20 percent refund for two months of auto premiums. Customers do not need to take any action to receive their refund, and they can expect to receive it by May 31.
- Policies paid in installments will receive a credit on their next bill.
- Policies that renew in May will receive a credit on their renewal bill.
- Policies paid in full will receive the refund via the method by which the last payment was made (check, credit card, or electronic funds transfer).
AAA Colorado is focused on ensuring the well-being of AAA Members, our employees, and the communities we're lucky to serve. In addition to this refund for auto policyholders, we're providing a variety of services and resources to help ease this difficult time.
Being there for members
- We understand that our policyholders may need assistance in making payments or managing their policies, and we're offering flexible payment options.
- We will not cancel any home or auto policy due to non-payment for the duration of the CDPHE Public Health Orders that have limited otherwise normal business and personal interactions and activities.
- In support of policyholders who are on the front line delivering critical items, we’re extending auto insurance coverage – at no additional cost – for drivers who are using their personal vehicles to deliver food and medicine. This will be the case through at least May 4, and we'll continue to evaluate as the situation progresses.
Taking care of our employees
- The well-being of our employees and their families is a priority, which is why 92 percent of our office and retail store employees are working from home.
- Our 11 retail stores remain closed at this time, and we're happy to
provide most of our services online, on the phone, or by mail.
- At this uncertain time, we don't want our employees worried about job security – so we're not making layoffs or reducing hours.
Supporting our communities
- As one of the 50 most community-minded companies in Colorado as recognized by Points of Light, we're proud of our connection to the communities we serve. To that end, until this crisis passes, we'll be providing free emergency roadside assistance to all healthcare workers and first responders.
"In times of crisis, we believe we have an even greater opportunity to rise to the challenge, show our best selves, and do what we can to serve with care and compassion," McKinley said. "That's the AAA Colorado way."
About AAA Colorado
More than 700,000 members strong, AAA Colorado is the state’s greatest advocate for the safety and security of all travelers. As North America’s largest motoring and leisure travel organization, AAA provides more than 60 million members with travel, insurance, financial, and automotive-related services — as well as member-exclusive savings. A not-for-profit organization since its founding in 1923, AAA Colorado has been recognized as the number one Colorado company its size for its advocacy, community engagement, and corporate social responsibility efforts – and is a proud member of Points of Light’s “The Civic 50 Colorado,” recognizing the 50 most community-minded companies in the state. For more information, visit AAA.com